Orders may be placed with billing addresses outside of the United States as long as they ship to addresses within the United States. Please refer to this chart to look for dealers overseas. We currently ship only to addresses within the United States. If you ship to multiple addresses, we will apply separate shipping charges per location. You will be notified if this is the case. We use UPS ground®, UPS 3 Day Select ®, UPS Next Day Air ® service to ship most products, although large orders may be shipped by a freight carrier. Shipments and deliveries are made Monday-Friday during regular business hours. Please note that many spare parts are not stocked and require a longer delivery time. If an item is not in stock we will contact you with the expected delivery date. It will take 7-10 days to receive items shipped within the continental U.S., as long as the items ordered are in-stock at our Syosset warehouse. How long will it take to receive my order? For complete delivery options and shipping rates, click here. Shipping is based on the value of your order. What are my delivery options and how much do they cost? Click here for further details about returns, cancellations and exchanges. If there is a problem with your order, contact Customer Service at 88. Failure by the customer to make any claim against FLOS USA within 3 business days from delivery date will constitute acceptance of goods and waiver of any damages, errors or shortages. We take the utmost care to ensure that your order arrives in good condition, however, please notify FLOS USA immediately in the event that your order arrives damaged. When placing your order, we estimate sales tax based upon the county and state the shipping address is located in. To check the status of an existing order, please call us at 88 (toll free) or 34 or via email at you charge taxes?Īs of January 2021, FLOS USA is required to collect sales tax on orders shipping to AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, MA, MD, MI, MN, MO, NV, NJ, NY, NC, OH, PA, TN, TX, VT and WA. If you do not receive an email within 30 minutes, or would like to change your password, please call us at 88 We can email it to you in a matter of minutes. If you have created an account and have forgotten your password, click here to enter your email address. How can I get my password, or create a new password? I created an account but forgot my password. Here you will have the option to create an account by clicking on 'Create an Account' under the Sign In section.

Once you have selected the product you wish to purchase and proceed to 'Checkout', you will be asked to Sign In. How do I create an account and place an order online? #1 What is the designer's creative process like?.#2 For how long has the company been around? / When was FLOS established?.#2 What are your Shipping and Handling policies?.#1 Do you have showrooms or stores and where is it located?.#2 How long does it take to sign up for the Trade discount?.

#1 What are the requirements for the trade program?.#1 Where can I find architectural products?.#14 Where can I find Replacement/Spare Parts? How can I learn more about Replacement Parts?.#13 I saw a fixture in XYZ but it isn't on the site does this mean it is no longer available/out of stock?.#10 Does FLOS provide installation assistance on purchase of products?.#9 Do you offer a LED replacement service?.

#5 Where can I find a current product catalog?.

#6 Can you ship orders internationally?.

#4 How long will it take to receive my order?.

#3 What are my delivery options and how much do they cost?.

#2 I created an account but forgot my password.

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